Dev APIs / Media API / Cloudinary

Cloudinary

OPERATIONAL

Since May 2025 · 51 incidents · status.cloudinary.com · checked just now

User reportsVisitors who said it's down for them, per hour over 24 hours. Not from the status page. Never counted in grades.
…
CompareAdd to stackStatus page
GradeALast 90 days
A+PRODASHIP

Overview

30d90d1y
Admitted uptimeCustomer time not hit, by the provider's own account. Regional and partial incidents count in part.
99.968%Grade A
IncidentsEverything posted on the status page except scheduled maintenance.
50 Sev 1
Fully downMost customers down, by the provider's own account.
0m
Median fixMedian time to resolve. Half of incidents were fixed faster.
1h 47m
LongestLongest Sev 1–2 incident, start to resolved.
4h 35m
Since lastTime since the last counted incident was resolved.
8d 6h

By area

A+Production
1INCIDENTS
4h 35mAFFECTED
Your users are hit: apps, APIs, databases, inference
Worst, 90d
SEV 2Sep 28, 2026 · 4h 35m · regionalIncreased Error Rates – EU Region
Most hit
Media Transformation API - EU1
Upload API - EU1
Media Delivery1
3 in the last 6 months, 3 in the 6 before.
AShipping
3INCIDENTS
7h 45mAFFECTED
You can't deploy, build or manage: CI, CLI, dashboard, auth, billing
Worst, 90d
SEV 3Oct 16, 2026 · 1h 47mIssues accessing the Cloudinary web UI
SEV 2Sep 28, 2026 · 4h 35m · regionalIncreased Error Rates – EU Region
SEV 3Jul 29, 2026 · 1h 22m · one model or featureAdd-on installations are unavailable
Most hit
Digital Asset Management (DAM)1
Management Console1
Media Transformation API - EU1
Upload API - EU1
Better. 4 in the last 6 months, 8 in the 6 before.
CleanSev 3–4Sev 1–2No data

Trend, last 12 months

Better. 10 in the last 6 months, 15 in the 6 before.

Severity mix

Sev 1 · Lights outProd site, API or database down, or data loss0
Sev 2 · BleedingProd degraded or partly down1
Sev 3 · Can't shipCan't deploy, build or manage it2
Sev 4 · PapercutDocs, status page, slow dashboard2

When it breaks

Start times, last 12 months, UTC.

What breaks

Digital Asset Management (DAM)6 incidents
Management Console4 incidents
Upload APIEU3 incidents
Media Delivery3 incidents
Media Library Widget3 incidents
Billing2 incidents

Where it breaks

Last 12 monthsPlaces named on the status page: cloud regions, cities, countries, data centres. An incident naming only a broad area (Europe, APAC) is counted under the map, not pinned.
1 place · 26 not pinned
Indonesia: 1 incident · Cloudinary

Region only: Europe 4

Sev 1–2 time by place, 12 monthsTime with a Sev 1 or 2 open that names the place, any provider. Overlaps count once.
Indonesia6d 0h

Communication

Updates eachStatus page updates per incident, on average.
3.6Last 12 months
Update gapMedian time between status page updates during an incident.
1h 50mLast 12 months
PostmortemsSev 1–2 incidents with a published write-up.
0 of 6Sev 1–2

Incident history

Oct 24, 20260mNOT COUNTED · SECURITY
Notice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264)Cloudinary notice on Ruby regular expression vulnerabilities (four CVEs) fixed upstream October 23, 2026. Cloudinary upgraded its own platform the same day, found no exploitation or customer impact, and says no action is needed for Cloudinary. Customers using Ruby in their own apps should update to a patched release.AI-graded
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 0 · UNCLEAR · HIGH CONFIDENCE · SECURITY
    Security notice about Ruby vulnerabilities; provider reports no exploitation and no customer impact on its platform.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 07:03 UTC · resolved
    On October 23, 2026, the Ruby project released security fixes for vulnerabilities in its regular expression engine (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264). Cloudinary upgraded its core platform, including its upload, transformation, and delivery APIs and Console, to the patched Ruby version on the same day. Our review found no evidence of exploitation and no impact on customers or customer data. No action is required on your part for the Cloudinary platform. Customers who use Ruby in their own applications, including with the Cloudinary Ruby SDK, should update Ruby in their environments to a patched release (3.3.13, 3.4.12, 4.0.9 or later).
Source
Oct 21, 20260mNOT COUNTED · SECURITY
Notice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619Notice that Cloudinary's core platform is not affected by two PHP vulnerabilities; no customer impact reported.AI-graded
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 0 · UNCLEAR · HIGH CONFIDENCE · SECURITY
    Notice that Cloudinary's core platform is not affected by two PHP vulnerabilities; no customer impact reported.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 18:22 UTC · resolved
    Regarding the PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 Cloudinary’s core platform, including its upload, transformation, and delivery APIs and Console, does not use PHP and is not affected by these vulnerabilities. Please note that customers who use the Cloudinary PHP SDK in their own applications should update PHP in their respective environments
Source
Oct 16, 20261h 47mSEV 3
Issues accessing the Cloudinary web UISome users could not log in to the Cloudinary web UI or use the Console and Media Library from about 20:06 to 21:53 UTC on 16 October. A fix was implemented and monitored before resolution. Image and video delivery, uploads and API requests using API credentials were not affected.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 1
    Sev 1 because Digital Asset Management (DAM) had a partial outage
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE · BACK AFTER 1H 02M
    Web UI and console login failed for some users for about 1h45m; delivery, uploads and API-credential requests were unaffected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 20:06 UTC · investigating
    We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.
  2. 21:08 UTC · monitoring
    A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.
  3. 21:53 UTC · resolved
    This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.
Source
Oct 5, 20260mSEV 4
Usage reports unavailable in Console DashboardUsage reports in the Console Dashboard were unavailable for about 33 minutes; the text names no other impact.AI-graded
Why this grade
  1. RULES · SEV 4
    Sev 4 from the incident title (no components listed)
  2. CLAUDE · SEV 4 · GLOBAL · HIGH CONFIDENCE
    Usage reports in the Console Dashboard were unavailable for about 33 minutes; the text names no other impact.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 12:00 UTC · resolved
    Between approximately 11:29 and 12:02 UTC on October 5, 2026, usage reports in the Cloudinary Console Dashboard were unavailable. The issue has been resolved, and usage reporting functionality has been fully restored.
Source
Sep 28, 20264h 35mSEV 2
Increased Error Rates – EU RegionIncreased error rates hit uploads, transformations and delivery in the EU region for several hours; other regions were not named as affected.AI-graded · regional · Media Transformation API - EU +4
Why this grade
  1. RULES · SEV 1
    Sev 1 because Media Transformation API - EU had a partial outage
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Increased error rates hit uploads, transformations and delivery in the EU region for several hours; other regions were not named as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 09:58 UTC · identified
    We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
  2. 10:08 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 14:33 UTC · resolved
    This incident has been resolved.
Source
Aug 13, 202624h 41mSEV 4
Media Library / asset visibilitySome users saw assets missing when browsing folders in the Media Library from about 12:30 UTC on 13 August. Search still worked and asset delivery was not affected. A fix was implemented and the incident was resolved the next day. The provider did not say how many users were hit.AI-graded · Media Delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Delivery had degraded performance
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    Some assets were missing when browsing folders in the Media Library for about 7 hours; asset delivery was not impacted.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 17:04 UTC · investigating
    Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
  2. 19:10 UTC · identified
    We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.
  3. 20:11 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  4. 17:45 UTC · resolved
    This incident has been resolved.
Source
Jul 29, 20261h 22mSEV 3
Add-on installations are unavailableInstalling Cloudinary add-ons failed for about 70 minutes; existing installations and core API serving were not reported affected.AI-graded · one model or feature · Third-Party - Add-ons +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Third-Party - Add-ons had degraded performance
  2. CLAUDE · SEV 3 · SINGLE · MEDIUM CONFIDENCE
    Installing Cloudinary add-ons failed for about 70 minutes; existing installations and core API serving were not reported affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 13:35 UTC · investigating
    Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
  2. 14:00 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 14:58 UTC · resolved
    This incident has been resolved.
Source
Jul 20, 202612h 16mSEV 2
Connection failures with the Cloudinary MCP ConnectorConnections to the Cloudinary MCP Connector failed with 502 errors for about 12 hours; the connector is a single add-on product.AI-graded · one model or feature
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 2 · SINGLE · MEDIUM CONFIDENCE
    Connections to the Cloudinary MCP Connector failed with 502 errors for about 12 hours; the connector is a single add-on product.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 23:09 UTC · investigating
    We are investigating an issue affecting connections to the Cloudinary MCP Connector. Users may receive a 502 Bad Gateway error.
  2. 08:33 UTC · monitoring
    A fix has been issued to address the connection failures with our MCP connector, and we are actively monitoring to ensure ongoing stability.
  3. 11:25 UTC · resolved
    The recent issue impacting the Cloudinary MCP Connector has been successfully resolved. We can confirm that all services are now back to normal operation.
Source
Jul 14, 20260mSEV 4
Some customers experience authentication problems when accessing Cloudinary's Figma pluginSome customers could not sign in through the Cloudinary Figma plugin after a security parameter change; the core API was not described as affected.AI-graded · some customers
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 4 · SUBSET · MEDIUM CONFIDENCE
    Some customers could not sign in through the Cloudinary Figma plugin after a security parameter change; the core API was not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 11:30 UTC · resolved
    Due to a change in security parameters, some customers are experiencing failures when attempting to sign in to Cloudinary via the Cloudinary Figma plugin (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)
Source
Jul 12, 20262h 24mSEV 2
Elevated Error Rates for Requests Using g_autoRequests using the g_auto transformation saw elevated errors in the AP region for roughly two and a half hours; other transformations were not described as affected.AI-graded · regional · Media Transformation API - AP +1
Why this grade
  1. RULES · SEV 1
    Sev 1 because Media Transformation API - AP had a partial outage
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE · BACK AFTER 0M
    Requests using the g_auto transformation saw elevated errors in the AP region for roughly two and a half hours; other transformations were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 10:20 UTC · monitoring
    An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
  2. 12:44 UTC · resolved
    The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.
Source
Jun 16, 202615h 17mSEV 3
Delays in MediaFlowsMediaFlows flow execution was delayed, so triggered flows did not run immediately; the text does not say how many customers were hit.AI-graded · MediaFlows - Flow Engine
Why this grade
  1. RULES · SEV 2
    Sev 2 because MediaFlows - Flow Engine had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE
    MediaFlows flow execution was delayed, so triggered flows did not run immediately; the text does not say how many customers were hit.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:19 UTC · investigating
    We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.
  2. 17:45 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 06:36 UTC · resolved
    This incident has been resolved.
Source
Jun 7, 202617h 01mSEV 4
DAM View Assets ErrorCloudinary's Digital Asset Management view showed recently added, deleted or modified assets out of date from about 1:17 PM UTC on June 7, 2026. Asset actions and the API continued to function. A fix was implemented by June 7 and the incident was resolved June 8.AI-graded · Digital Asset Management (DAM)
Why this grade
  1. RULES · SEV 1
    Sev 1 because Digital Asset Management (DAM) had a partial outage
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    DAM views showed stale data for recently added, deleted or modified assets; the API kept working and changes still applied.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 13:30 UTC · investigating
    We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!
  2. 13:54 UTC · monitoring
    The issue was identified, and a fix has been implemented.
  3. 06:31 UTC · resolved
    The issue has been resolved, and all services are operating normally.
Source
Mar 24, 20262h 44mSEV 3
Management of API credentials is currently experiencing issuesFrom about 16:23 UTC on March 24, 2026, customers could not display or create API secrets in the Cloudinary Management Console. Usage of existing credentials was unaffected. A fix was rolled out and the incident was resolved at 19:35 UTC.AI-graded · Management Console
Why this grade
  1. RULES · SEV 3
    Sev 3 because Management Console had a partial outage
  2. CLAUDE · SEV 3 · UNCLEAR · HIGH CONFIDENCE
    Displaying and creating API secrets in the Management Console failed; API credential usage itself kept working.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 16:51 UTC · investigating
    We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.
  2. 18:18 UTC · monitoring
    We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.
  3. 19:35 UTC · resolved
    We confirm that the update rolled out today has fixed the issue.
Source
Mar 19, 20261h 50mSEV 4
Errors with Account CreationSign-ups failed on the Management Console for about two hours; existing customers building on the platform were not described as affected.AI-graded · Management Console
Why this grade
  1. RULES · SEV 3
    Sev 3 because Management Console had a partial outage
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    Sign-ups failed on the Management Console for about two hours; existing customers building on the platform were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 16:48 UTC · investigating
    We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
  2. 17:13 UTC · monitoring
    A fix for this issue has been deployed, and we are currently monitoring the results.
  3. 18:38 UTC · resolved
    The recent sign-up issue has been resolved. All services are now operating normally.
Source
Mar 11, 202615h 05mSEV 3
Issues with MediaFlows Event TriggersSome event-based triggers in MediaFlows failed to execute, so certain flows did not run when triggered by events such as metadata updates. The provider reported resolving the issue on 2026-03-11 and monitoring it, then marked it resolved on 2026-03-12 with all services operating normally.AI-graded · some customers · MediaFlows - Flow Engine
Why this grade
  1. RULES · SEV 2
    Sev 2 because MediaFlows - Flow Engine had degraded performance
  2. CLAUDE · SEV 3 · SUBSET · MEDIUM CONFIDENCE
    Some MediaFlows event-triggered flows did not run for about 15 hours; the provider reported it resolved after monitoring.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 18:19 UTC · investigating
    We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
  2. 20:36 UTC · monitoring
    We have resolved the issues and are monitoring.
  3. 09:23 UTC · resolved
    The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.
Source
Feb 26, 20265h 32mSEV 4
Saved search fails for SMDs with spaces in name.Saved searches on Structured Metadata fields with spaces in their names misbehaved for some users in the Digital Asset Management console; fixed the same day.AI-graded · some customers · Digital Asset Management (DAM)
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 4 · SUBSET · MEDIUM CONFIDENCE
    Saved searches on Structured Metadata fields with spaces in their names misbehaved for some users in the Digital Asset Management console; fixed the same day.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 12:50 UTC · identified
    We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.
  2. 16:27 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 18:22 UTC · resolved
    This incident has been resolved.
Source
Feb 10, 202615h 20mSEV 4
High latency when using the Cloudinary consoleCloudinary console experienced high latency and slow performance for about 16 hours; the text does not say APIs or customer apps were hit.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 4 · UNCLEAR · HIGH CONFIDENCE
    Cloudinary console experienced high latency and slow performance for about 16 hours; the text does not say APIs or customer apps were hit.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:44 UTC · investigating
    From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.
  2. 17:55 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 07:04 UTC · resolved
    The issue has been resolved, and system performance has returned to normal.
Source
Feb 10, 20263h 42mSEV 3
Search API and Media Library IssuesAdmin API search and Media Library asset visibility failed across US, EU and AP for several hours; delivery of existing assets is not described as affected.AI-graded · Admin API - US +5
Why this grade
  1. RULES · SEV 3
    Sev 3 because Admin API - US had a partial outage
  2. CLAUDE · SEV 3 · GLOBAL · MEDIUM CONFIDENCE
    Admin API search and Media Library asset visibility failed across US, EU and AP for several hours; delivery of existing assets is not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 08:21 UTC · identified
    Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.
  2. 12:02 UTC · resolved
    This incident has been resolved.
Source
Jan 8, 20261h 18mSEV 3
Degraded performances when using the Media LibraryMedia Library console and widget were degraded for about 80 minutes; customer apps and API delivery were not described as affected.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE
    Media Library console and widget were degraded for about 80 minutes; customer apps and API delivery were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:47 UTC · investigating
    Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.
  2. 15:56 UTC · monitoring
    Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.
  3. 17:05 UTC · resolved
    This incident has been resolved.
Source
Jan 4, 202614h 01mSEV 2
PDF transformations may fail under specific conditions(q_auto) at the time of Upload.PDF upload and delivery processing failed for a subset of requests under specific conditions such as q_auto, starting January 4 and resolved January 5 after a fix. The provider did not describe how many customers were hit.AI-graded · some customers · Upload API - US +5
Why this grade
  1. RULES · SEV 2
    Sev 2 because Upload API - US had degraded performance
  2. CLAUDE · SEV 2 · SUBSET · MEDIUM CONFIDENCE
    Some PDF uploads and deliveries failed under specific conditions such as q_auto for about 14 hours; the scope was a subset.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 17:51 UTC · investigating
    We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.
  2. 19:03 UTC · identified
    The issue has been identified and a fix is being implemented.
  3. 20:38 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  4. 07:52 UTC · resolved
    A fix has been implemented and this issue has been resolved
Source
Jan 4, 202636mSEV 3
Creative Approval Workflow UnavailableCreative Approval workflows in Digital Asset Management were unavailable for an unstated period over a weekend; the rest of the platform is not mentioned as affected.AI-graded · one model or feature · Digital Asset Management (DAM)
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 3 · SINGLE · MEDIUM CONFIDENCE · BACK AFTER 0M
    Creative Approval workflows in Digital Asset Management were unavailable for an unstated period over a weekend; the rest of the platform is not mentioned as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 08:06 UTC · monitoring
    During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.
  2. 08:42 UTC · resolved
    During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.
Source
Dec 21, 20253h 53mSEV 3
Billing Dashboard and Plans OutageBilling dashboard, plan upgrades and paid sign-ups failed for some users for about an hour; API delivery was not described as affected.AI-graded · Billing
Why this grade
  1. RULES · SEV 4
    Sev 4 because Billing had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE · BACK AFTER 0M
    Billing dashboard, plan upgrades and paid sign-ups failed for some users for about an hour; API delivery was not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 10:50 UTC · monitoring
    At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to normal. Cloudinary support is continuing to monitor. Please open a support ticket if you experience any issues or have any questions.
  2. 14:43 UTC · resolved
    This incident has been resolved.
Source
Dec 15, 20254h 22mSEV 2
Failed transformation requests with combination of Strict Transformations and Auto-UploadCombining Strict Transformations with Auto-Upload caused 'Transformation not allowed' errors on requests that should auto-upload from a remote URL or bucket. A workaround was posted, then a fix was deployed on December 15, 2025 and the incident was resolved about four hours after it started.AI-graded · some customers · Media Transformation API - US +11
Why this grade
  1. RULES · SEV 1
    Sev 1 because Media Transformation API - US had a partial outage
  2. CLAUDE · SEV 2 · SUBSET · MEDIUM CONFIDENCE · BACK AFTER 2H 32M
    Requests that auto-upload remote media failed with transformation errors when Strict Transformations was enabled; other requests were unaffected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 15:10 UTC · identified
    We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket. Until we resolve the issue, you can work around the issue by temporarily disabling Strict Transformations or using another method to allow the transformation to proceed such as signing the URL or adding an Strict Referral Domain: https://cloudinary.com/documentation/control_access_to_media#strict_transformations
  2. 16:51 UTC · identified
    We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete
  3. 17:42 UTC · monitoring
    A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.
  4. 19:32 UTC · resolved
    This incident has been resolved.
Source
Dec 10, 202547mSEV 3
Media Library Widget login errorFollowing a deployment, a login error occurred in the Media Library Widget's login flow. A fix was implemented about 20 minutes after identification and the incident was resolved about 50 minutes after it started. The text does not say how many users were hit.AI-graded · Media Library Widget
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Library Widget had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE
    Login error in the Media Library Widget after a deployment blocked sign-in there for about 50 minutes; the rest of the platform is not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 12:30 UTC · identified
    Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.
  2. 12:50 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 13:18 UTC · monitoring
    We are continuing to monitor for any further issues.
  4. 13:18 UTC · resolved
    This incident has been resolved.
Source
Dec 5, 20254h 48mSEV 4
Cloudinary Support Portal OutageCloudinary's support portal, run by a third-party vendor, was inaccessible, blocking users from viewing tickets or submitting requests. The provider says no Cloudinary services or ticket data were affected. The site was back online by 09:24 UTC and the incident was resolved at 14:04 UTC.AI-graded · one model or feature · Support Site
Why this grade
  1. RULES · SEV 4
    Sev 4 because Support Site had a major outage
  2. CLAUDE · SEV 4 · SINGLE · HIGH CONFIDENCE · BACK AFTER 8M
    Cloudinary's support portal was inaccessible for a few minutes; the provider says no Cloudinary services were affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 09:16 UTC · investigating
    We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
  2. 09:24 UTC · identified
    Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
  3. 09:24 UTC · monitoring
    Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
  4. 14:04 UTC · resolved
    This incident has been resolved.
Source
Nov 21, 20256d 0hSEV 2
Delivery hostname res.cloudinary.com is blocked in IndonesiaCloudinary's res.cloudinary.com delivery hostname was blocked in Indonesia, so asset delivery failed for Indonesian users from November 21 until restoration on November 25. Cloudinary enabled private CDN hostnames for high-traffic customers as a workaround and later restored delivery on the main hostname.AI-graded · regional · Media Delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Delivery had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · HIGH CONFIDENCE · BACK AFTER 3D 23H
    Media delivery via res.cloudinary.com was blocked for Indonesian users for about four days; other regions were unaffected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
5 updates
  1. 08:17 UTC · investigating
    Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new
  2. 16:36 UTC · investigating
    We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment and it's also possible to set up delivery via a custom hostname. In both cases, this should allow Indonesian users to access your media delivery URLs. For customers on other plans, it may be possible to temporarily change your delivery hostname while we investigate the issue. Please contact our support team for more information.
  3. 18:47 UTC · investigating
    To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs can be updated to create URLs in that format by adding "private_cdn: true" to the configuration: https://cloudinary.com/documentation/advanced_url_delivery_options#sdk_configuration_for_private_cdns_and_custom_delivery_hostnames_cnames
  4. 08:01 UTC · monitoring
    Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.
  5. 09:12 UTC · resolved
    This incident has been resolved.
Source
Nov 10, 20256h 05mSEV 3
Media Library Widget Access LimitedThe Media Library Widget was limited to the first cloud in each account from about 10:26 to 16:31 UTC on 10 November 2025. A fix was implemented by 10:48 UTC and monitored until the incident was resolved.AI-graded · some customers · Media Library Widget
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Library Widget had degraded performance
  2. CLAUDE · SEV 3 · SUBSET · MEDIUM CONFIDENCE · BACK AFTER 22M
    Media Library Widget only reached the first cloud in an account for about six hours; other functions were unaffected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 10:26 UTC · investigating
    Media Library Widget access is limited to first cloud in account.
  2. 10:28 UTC · identified
    The issue has been identified and a fix is being implemented.
  3. 10:48 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  4. 16:31 UTC · resolved
    This incident has been resolved.
Source
Oct 22, 202557mSEV 4
Asset thumbnails not loading correctly in Media Library WidgetAsset thumbnails and previews were not loading correctly in the Media Library Widget embedded in websites and apps. Cloudinary identified the source and published a fixed widget version, advising users to clear browser cache if errors persist. Duration about 57 minutes.AI-graded · some customers · Media Library Widget
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Library Widget had degraded performance
  2. CLAUDE · SEV 4 · SUBSET · MEDIUM CONFIDENCE
    Asset thumbnails failed to load in the Media Library Widget for about 57 minutes; other widget functions were not believed affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 14:01 UTC · investigating
    We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.
  2. 14:41 UTC · identified
    The source of the issue has been identified, and a fix will be deployed as soon as possible
  3. 14:58 UTC · resolved
    A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.
Source
Oct 20, 202524h 32mSEV 4
Degraded Performance - Usage Data & Reporting DelaysUsage data and reporting were delayed after an incident with a third-party provider, so dashboards and reports could load inconsistently or miss the last few hours of usage. A fix was implemented on October 20 and the issue was marked resolved on October 21.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 4 · GLOBAL · MEDIUM CONFIDENCE
    Usage dashboards and reports lagged by several hours after a third-party provider incident; delivery and API serving were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 13:29 UTC · investigating
    Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).
  2. 20:40 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 14:01 UTC · resolved
    The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.
Source
Oct 16–21, 20255d 7hSEV 2
Elevated Errors on Transformations2 incidents
  1. Thu, Oct 16 07:36 UTC4h 40mSEV 2
    Elevated Errors on TransformationsMedia transformation requests in the US region had elevated error rates for about two hours; other regions were not reported affected.AI-graded · regional · Media Transformation API - US +2
    Why this grade
    1. RULES · SEV 2
      Sev 2 because Media Transformation API - US had degraded performance
    2. CLAUDE · SEV 2 · REGIONAL · HIGH CONFIDENCE · BACK AFTER 33M
      Media transformation requests in the US region had elevated error rates for about two hours; other regions were not reported affected.
    3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
    3 updates
    1. 07:36 UTC · investigating
      We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.
    2. 08:10 UTC · monitoring
      A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system.
    3. 12:16 UTC · resolved
      The incident has been resolved. If you continue to experience issues, please contact Support for assistance.
    Source
  2. Mon, Oct 20 07:51 UTC31h 39mSEV 2
    Degraded Performance in US DatacenterStarting 06:50 UTC on Oct 20, US datacenter APIs had degraded performance and webhooks were briefly down. A recurrence later that day left intermittent errors, with transformations, email notifications, async jobs and billing partly degraded. Amazon Rekognition's outage affected AI features. An auto-gravity fix followed on Oct 21, and the incident was resolved at 15:30 UTC.AI-graded · regional · Media Transformation API - US +11
    Why this grade
    1. RULES · SEV 1
      Sev 1 because Media Transformation API - US had a partial outage
    2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE · BACK AFTER 1H 46M
      US datacenter upload, transformation, webhook and admin APIs degraded for about 32 hours with intermittent errors; other regions unaffected.
    3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
    10 updates
    1. 07:51 UTC · investigating
      We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
    2. 08:12 UTC · investigating
      The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
    3. 09:12 UTC · investigating
      We are continuing to investigate this issue.
    4. 09:37 UTC · monitoring
      The services are recovering and are being closely monitored.
    5. 14:23 UTC · investigating
      We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
    6. 15:56 UTC · investigating
      Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
    7. 17:53 UTC · identified
      We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
    8. 20:39 UTC · monitoring
      We have identified that Amazon's Rekognition service is currently down.
    9. 07:08 UTC · monitoring
      We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
    10. 15:30 UTC · resolved
      This incident has been resolved.
    Source
Oct 16, 202512h 29mSEV 2
Elevated Errors in Webhook NotificationsWebhook notifications to customer apps failed in the US region for about 1.5 hours; other regions were not mentioned as affected.AI-graded · regional · Webhooks / HTTP notifications - US +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Webhooks / HTTP notifications - US had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE · BACK AFTER 0M
    Webhook notifications to customer apps failed in the US region for about 1.5 hours; other regions were not mentioned as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 07:52 UTC · monitoring
    We experienced a failure in delivering webhook notifications starting at around 05:57 UTC, lasting approximately 1.5 hours. The issue has been resolved, and we are currently monitoring to ensure system stability.
  2. 20:21 UTC · resolved
    We've confirmed that any backlog was processed and the system is stable.
Source

Older than a year

Sep 3, 20250mSEV 2 · SECURITY
Third-Party Security Incident Impacting Salesforce Integration via DriftSev 2 from the incident title (no components listed)
Source
Aug 25, 20250mSEV 2
API calls for clouds in EU/AP geo-region may result in 404Upload and Admin API calls for EU and AP cloud accounts returned 404 errors for about four hours; other regions were not reported affected.AI-graded · regional · Upload API - EU +7
Source
Aug 13, 202548mSEV 4
Collections are not being detectedCollections made public were not detected for a small subset of assets; DAM feature only, reverted and resolved within about 50 minutes.AI-graded · some customers · Digital Asset Management (DAM)
Source
Aug 7, 20255h 24mSEV 2
Elevated error rates in Cloudinary Background RemovalBackground removal requests returned elevated errors across the US, EU and AP Media Transformation APIs for about five and a half hours.AI-graded · one model or feature · Media Transformation API - US +5
Source
Jul 13, 202532mSEV 3
Modules in Video App and the developer dashboard are not loadingVideo App and Developer Dashboard modules failed to load for about 30 minutes; the text does not say how many users were hit.AI-graded · Digital Asset Management (DAM)
Source
Jul 7, 202512h 39mSEV 2
Degraded Performance for our Media Delivery ServiceImage delivery saw increased latency and errors for about 5 minutes; the scope of customers hit is not stated.AI-graded · Media Delivery
Source
Jul 3, 20254h 24mSEV 3
Some users unable to overwrite assetsSome user accounts could not overwrite assets in the DAM and Media Library Widget for about four hours; other functions were not reported affected.AI-graded · some customers · Digital Asset Management (DAM) +1
Source
Jul 3, 202522h 39mSEV 2
Webhook Notification Delivery DelaysWebhook notifications from the US region were delivered late and, at one point, not received at all. Engineering applied fixes on July 3 and monitored them. On July 4 the provider confirmed the notification queues were stable and new notifications were processing as expected. The root cause was not described in the updates.AI-graded · regional · Webhooks / HTTP notifications - US +1
Source
Jun 30, 20256h 17mSEV 3
Admins Unable to Create New UsersUsers with the Admin role could not create new users in Digital Asset Management. The issue was identified within minutes, a fix was implemented around 17:30 UTC, and the incident was resolved about three hours later.AI-graded · some customers · Digital Asset Management (DAM)
Source
Jun 30, 20254h 36mSEV 2
VIESUS™ Automatic Image Enhancement is currently down.The VIESUS Automatic Image Enhancement add-on failed for about 4.5 hours; other Cloudinary services were not reported affected.AI-graded · one model or feature · Third-Party - Add-ons
Source
Jun 29, 20252h 37mSEV 2
Media Processing and transformations related to AI is currently down.AI-related media transformations failed or were delayed across all regions for about 2.5 hours; other media features were not described as affected.AI-graded · one model or feature · Media Transformation API - US +17
Source
Jun 17, 202513h 34mSEV 2
Intermittent errors with our Aspose add-onCustomers using the Aspose add-on saw intermittent errors and timeouts from 9:30 UTC on June 17 when awaiting Aspose responses. Failed requests were retried automatically and most succeeded, though responses were slower. Cloudinary reported the issue resolved around 22:10 UTC.AI-graded · one model or feature · Third-Party - Add-ons
Source
Jun 12, 20256h 10mSEV 2
Google Cloud outage affecting features including Documentation, Add-Ons, Use of Google Cloud Storage for account backupsDuring a Google Cloud outage, some operations failed for customers using GCS as their backup bucket. The documentation site and some third-party add-ons were also affected. Cloudinary identified the cause as a third-party provider outage and later marked the incident resolved, linking Google's status page. The text gives no explicit all-clear timestamp.AI-graded · some customers · Third-Party - Add-ons
Source
Jun 11, 202513h 12mSEV 4
Collections pagination missingCollections listing in the Digital Asset Management area showed only 50 collections instead of all of them; no outage of core delivery was reported.AI-graded · Digital Asset Management (DAM)
Source
Jun 11, 20251h 10mSEV 3
Cloudinary Console UnavailableThe Cloudinary management console and Digital Asset Management would not load from about 11:21 to 12:31 UTC on June 11, 2025. A fix was applied after about a minute, then monitored until resolution. Cause was not described, and no impact on customer delivery or API was stated.AI-graded · Digital Asset Management (DAM) +1
Source
Jun 9, 20259h 11mSEV 2
Video Player Studio is downVideo Player Studio and the Developer Dashboard were not working for an unspecified period; the text does not say how many customers were hit.AI-graded · Video Player
Source
Jun 3, 20252h 26mSEV 2
Possible degradation in super resolution resultsA deployed super resolution model produced degraded output for some images; the fault was limited to that one feature.AI-graded · one model or feature
Source
May 30, 20253h 51mSEV 3
Webhook notifications are currently delayed in EU and AP regionsWebhook notifications from the Upload API in the EU and AP regions were delayed, starting around 11 AM UTC the previous day. The team investigated, implemented a fix by 10:23 UTC, and resolved the incident at 12:52 UTC.AI-graded · regional · Upload API - EU +3
Source
May 22, 20254h 06mSEV 2
Slow/failing asset delivery & API callsSlow or failing asset delivery and US API calls for a small number of customers for about two hours.AI-graded · some customers · Media Transformation API - US +6
Source

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