Dev APIs / Media API / Cloudinary

Cloudinary

OPERATIONAL

Since May 2025 · 51 incidents · status.cloudinary.com · checked just now

User reportsVisitors who said it's down for them, per hour over 24 hours. Not from the status page. Never counted in grades.
…
CompareAdd to stackStatus page
GradeALast 90 days
A+PRODASHIP

Overview

30d90d1y
Admitted uptimeCustomer time not hit, by the provider's own account. Regional and partial incidents count in part.
99.793%Grade C
IncidentsEverything posted on the status page except scheduled maintenance.
250 Sev 1
Fully downMost customers down, by the provider's own account.
0m
Median fixMedian time to resolve. Half of incidents were fixed faster.
4h 22m
LongestLongest Sev 1–2 incident, start to resolved.
6d 0h
Since lastTime since the last counted incident was resolved.
8d 9h

By area

CProduction
6INCIDENTS
7d 14hAFFECTED
Your users are hit: apps, APIs, databases, inference
Worst, 1y
SEV 2Nov 21, 2025 · 6d 0h · regionalDelivery hostname res.cloudinary.com is blocked in Indonesia
SEV 2Jan 4, 2026 · 14h 01m · some customersPDF transformations may fail under specific conditions(q_auto) at the time of Upload.
SEV 2Dec 15, 2025 · 4h 22m · some customersFailed transformation requests with combination of Strict Transformations and Auto-Upload
Most hit
Upload API - EU3
Media Delivery2
Media Transformation API - AP2
Upload API - US2
3 in the last 6 months, 3 in the 6 before.
BShipping
12INCIDENTS
2d 9hAFFECTED
You can't deploy, build or manage: CI, CLI, dashboard, auth, billing
Worst, 1y
SEV 3Feb 10, 2026 · 3h 42mSearch API and Media Library Issues
SEV 3Jun 16, 2026 · 15h 17mDelays in MediaFlows
SEV 3Mar 24, 2026 · 2h 44mManagement of API credentials is currently experiencing issues
Most hit
Digital Asset Management (DAM)3
Media Library Widget3
Management Console2
Billing2
Better. 4 in the last 6 months, 8 in the 6 before.
CleanSev 3–4Sev 1–2No data

Trend, last 12 months

Better. 10 in the last 6 months, 15 in the 6 before.

Severity mix

Sev 1 · Lights outProd site, API or database down, or data loss0
Sev 2 · BleedingProd degraded or partly down6
Sev 3 · Can't shipCan't deploy, build or manage it11
Sev 4 · PapercutDocs, status page, slow dashboard8

When it breaks

Start times, last 12 months, UTC.

What breaks

Digital Asset Management (DAM)6 incidents
Management Console4 incidents
Upload APIEU3 incidents
Media Delivery3 incidents
Media Library Widget3 incidents
Billing2 incidents

Where it breaks

Last 12 monthsPlaces named on the status page: cloud regions, cities, countries, data centres. An incident naming only a broad area (Europe, APAC) is counted under the map, not pinned.
1 place · 26 not pinned
Indonesia: 1 incident · Cloudinary

Region only: Europe 4

Sev 1–2 time by place, 12 monthsTime with a Sev 1 or 2 open that names the place, any provider. Overlaps count once.
Indonesia6d 0h

Communication

Updates eachStatus page updates per incident, on average.
3.6Last 12 months
Update gapMedian time between status page updates during an incident.
1h 50mLast 12 months
PostmortemsSev 1–2 incidents with a published write-up.
0 of 6Sev 1–2

Incident history

Show all 32
Oct 24, 20260mNOT COUNTED · SECURITY
Notice regarding recently-reported Ruby regular expression vulnerabilities (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264)Cloudinary notice on Ruby regular expression vulnerabilities (four CVEs) fixed upstream October 23, 2026. Cloudinary upgraded its own platform the same day, found no exploitation or customer impact, and says no action is needed for Cloudinary. Customers using Ruby in their own apps should update to a patched release.AI-graded
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 0 · UNCLEAR · HIGH CONFIDENCE · SECURITY
    Security notice about Ruby vulnerabilities; provider reports no exploitation and no customer impact on its platform.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 07:03 UTC · resolved
    On October 23, 2026, the Ruby project released security fixes for vulnerabilities in its regular expression engine (CVE-2026-89078, CVE-2026-93577, CVE-2026-97229, CVE-2026-110264). Cloudinary upgraded its core platform, including its upload, transformation, and delivery APIs and Console, to the patched Ruby version on the same day. Our review found no evidence of exploitation and no impact on customers or customer data. No action is required on your part for the Cloudinary platform. Customers who use Ruby in their own applications, including with the Cloudinary Ruby SDK, should update Ruby in their environments to a patched release (3.3.13, 3.4.12, 4.0.9 or later).
Source
Oct 21, 20260mNOT COUNTED · SECURITY
Notice regarding recently-reported PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619Notice that Cloudinary's core platform is not affected by two PHP vulnerabilities; no customer impact reported.AI-graded
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 0 · UNCLEAR · HIGH CONFIDENCE · SECURITY
    Notice that Cloudinary's core platform is not affected by two PHP vulnerabilities; no customer impact reported.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 18:22 UTC · resolved
    Regarding the PHP vulnerabilities CVE-2026-109618 and CVE-2026-109619 Cloudinary’s core platform, including its upload, transformation, and delivery APIs and Console, does not use PHP and is not affected by these vulnerabilities. Please note that customers who use the Cloudinary PHP SDK in their own applications should update PHP in their respective environments
Source
Oct 16, 20261h 47mSEV 3
Issues accessing the Cloudinary web UISome users could not log in to the Cloudinary web UI or use the Console and Media Library from about 20:06 to 21:53 UTC on 16 October. A fix was implemented and monitored before resolution. Image and video delivery, uploads and API requests using API credentials were not affected.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 1
    Sev 1 because Digital Asset Management (DAM) had a partial outage
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE · BACK AFTER 1H 02M
    Web UI and console login failed for some users for about 1h45m; delivery, uploads and API-credential requests were unaffected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 20:06 UTC · investigating
    We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not affected. We will post another update as soon as we have more information.
  2. 21:08 UTC · monitoring
    A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.
  3. 21:53 UTC · resolved
    This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.
Source
Oct 5, 20260mSEV 4
Usage reports unavailable in Console DashboardUsage reports in the Console Dashboard were unavailable for about 33 minutes; the text names no other impact.AI-graded
Why this grade
  1. RULES · SEV 4
    Sev 4 from the incident title (no components listed)
  2. CLAUDE · SEV 4 · GLOBAL · HIGH CONFIDENCE
    Usage reports in the Console Dashboard were unavailable for about 33 minutes; the text names no other impact.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 12:00 UTC · resolved
    Between approximately 11:29 and 12:02 UTC on October 5, 2026, usage reports in the Cloudinary Console Dashboard were unavailable. The issue has been resolved, and usage reporting functionality has been fully restored.
Source
Sep 28, 20264h 35mSEV 2
Increased Error Rates – EU RegionIncreased error rates hit uploads, transformations and delivery in the EU region for several hours; other regions were not named as affected.AI-graded · regional · Media Transformation API - EU +4
Why this grade
  1. RULES · SEV 1
    Sev 1 because Media Transformation API - EU had a partial outage
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Increased error rates hit uploads, transformations and delivery in the EU region for several hours; other regions were not named as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 09:58 UTC · identified
    We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.
  2. 10:08 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 14:33 UTC · resolved
    This incident has been resolved.
Source
Aug 13, 202624h 41mSEV 4
Media Library / asset visibilitySome users saw assets missing when browsing folders in the Media Library from about 12:30 UTC on 13 August. Search still worked and asset delivery was not affected. A fix was implemented and the incident was resolved the next day. The provider did not say how many users were hit.AI-graded · Media Delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because Media Delivery had degraded performance
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    Some assets were missing when browsing folders in the Media Library for about 7 hours; asset delivery was not impacted.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 17:04 UTC · investigating
    Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal folder visibility. We will provide another update as soon as more information is available.
  2. 19:10 UTC · identified
    We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.
  3. 20:11 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  4. 17:45 UTC · resolved
    This incident has been resolved.
Source
Jul 29, 20261h 22mSEV 3
Add-on installations are unavailableInstalling Cloudinary add-ons failed for about 70 minutes; existing installations and core API serving were not reported affected.AI-graded · one model or feature · Third-Party - Add-ons +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Third-Party - Add-ons had degraded performance
  2. CLAUDE · SEV 3 · SINGLE · MEDIUM CONFIDENCE
    Installing Cloudinary add-ons failed for about 70 minutes; existing installations and core API serving were not reported affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 13:35 UTC · investigating
    Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as soon as more information is available.
  2. 14:00 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 14:58 UTC · resolved
    This incident has been resolved.
Source
Jul 20, 202612h 16mSEV 2
Connection failures with the Cloudinary MCP ConnectorConnections to the Cloudinary MCP Connector failed with 502 errors for about 12 hours; the connector is a single add-on product.AI-graded · one model or feature
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 2 · SINGLE · MEDIUM CONFIDENCE
    Connections to the Cloudinary MCP Connector failed with 502 errors for about 12 hours; the connector is a single add-on product.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 23:09 UTC · investigating
    We are investigating an issue affecting connections to the Cloudinary MCP Connector. Users may receive a 502 Bad Gateway error.
  2. 08:33 UTC · monitoring
    A fix has been issued to address the connection failures with our MCP connector, and we are actively monitoring to ensure ongoing stability.
  3. 11:25 UTC · resolved
    The recent issue impacting the Cloudinary MCP Connector has been successfully resolved. We can confirm that all services are now back to normal operation.
Source
Jul 14, 20260mSEV 4
Some customers experience authentication problems when accessing Cloudinary's Figma pluginSome customers could not sign in through the Cloudinary Figma plugin after a security parameter change; the core API was not described as affected.AI-graded · some customers
Why this grade
  1. RULES · SEV 2
    Sev 2 from the incident title (no components listed)
  2. CLAUDE · SEV 4 · SUBSET · MEDIUM CONFIDENCE
    Some customers could not sign in through the Cloudinary Figma plugin after a security parameter change; the core API was not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
1 update
  1. 11:30 UTC · resolved
    Due to a change in security parameters, some customers are experiencing failures when attempting to sign in to Cloudinary via the Cloudinary Figma plugin (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)
Source
Jul 12, 20262h 24mSEV 2
Elevated Error Rates for Requests Using g_autoRequests using the g_auto transformation saw elevated errors in the AP region for roughly two and a half hours; other transformations were not described as affected.AI-graded · regional · Media Transformation API - AP +1
Why this grade
  1. RULES · SEV 1
    Sev 1 because Media Transformation API - AP had a partial outage
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE · BACK AFTER 0M
    Requests using the g_auto transformation saw elevated errors in the AP region for roughly two and a half hours; other transformations were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 10:20 UTC · monitoring
    An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.
  2. 12:44 UTC · resolved
    The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.
Source
Jun 16, 202615h 17mSEV 3
Delays in MediaFlowsMediaFlows flow execution was delayed, so triggered flows did not run immediately; the text does not say how many customers were hit.AI-graded · MediaFlows - Flow Engine
Why this grade
  1. RULES · SEV 2
    Sev 2 because MediaFlows - Flow Engine had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE
    MediaFlows flow execution was delayed, so triggered flows did not run immediately; the text does not say how many customers were hit.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:19 UTC · investigating
    We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more information becomes available.
  2. 17:45 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 06:36 UTC · resolved
    This incident has been resolved.
Source
Jun 7, 202617h 01mSEV 4
DAM View Assets ErrorCloudinary's Digital Asset Management view showed recently added, deleted or modified assets out of date from about 1:17 PM UTC on June 7, 2026. Asset actions and the API continued to function. A fix was implemented by June 7 and the incident was resolved June 8.AI-graded · Digital Asset Management (DAM)
Why this grade
  1. RULES · SEV 1
    Sev 1 because Digital Asset Management (DAM) had a partial outage
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    DAM views showed stale data for recently added, deleted or modified assets; the API kept working and changes still applied.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 13:30 UTC · investigating
    We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately, any actions taken on assets are still being applied, and the API continues to function as usual. Please continue to follow this page for updates, and contact [email protected] if you need any assistance. Thank you!
  2. 13:54 UTC · monitoring
    The issue was identified, and a fix has been implemented.
  3. 06:31 UTC · resolved
    The issue has been resolved, and all services are operating normally.
Source
Mar 24, 20262h 44mSEV 3
Management of API credentials is currently experiencing issuesFrom about 16:23 UTC on March 24, 2026, customers could not display or create API secrets in the Cloudinary Management Console. Usage of existing credentials was unaffected. A fix was rolled out and the incident was resolved at 19:35 UTC.AI-graded · Management Console
Why this grade
  1. RULES · SEV 3
    Sev 3 because Management Console had a partial outage
  2. CLAUDE · SEV 3 · UNCLEAR · HIGH CONFIDENCE
    Displaying and creating API secrets in the Management Console failed; API credential usage itself kept working.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 16:51 UTC · investigating
    We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to identify the root cause and implement a resolution.
  2. 18:18 UTC · monitoring
    We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.
  3. 19:35 UTC · resolved
    We confirm that the update rolled out today has fixed the issue.
Source
Mar 19, 20261h 50mSEV 4
Errors with Account CreationSign-ups failed on the Management Console for about two hours; existing customers building on the platform were not described as affected.AI-graded · Management Console
Why this grade
  1. RULES · SEV 3
    Sev 3 because Management Console had a partial outage
  2. CLAUDE · SEV 4 · UNCLEAR · MEDIUM CONFIDENCE
    Sign-ups failed on the Management Console for about two hours; existing customers building on the platform were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 16:48 UTC · investigating
    We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
  2. 17:13 UTC · monitoring
    A fix for this issue has been deployed, and we are currently monitoring the results.
  3. 18:38 UTC · resolved
    The recent sign-up issue has been resolved. All services are now operating normally.
Source
Mar 11, 202615h 05mSEV 3
Issues with MediaFlows Event TriggersSome event-based triggers in MediaFlows failed to execute, so certain flows did not run when triggered by events such as metadata updates. The provider reported resolving the issue on 2026-03-11 and monitoring it, then marked it resolved on 2026-03-12 with all services operating normally.AI-graded · some customers · MediaFlows - Flow Engine
Why this grade
  1. RULES · SEV 2
    Sev 2 because MediaFlows - Flow Engine had degraded performance
  2. CLAUDE · SEV 3 · SUBSET · MEDIUM CONFIDENCE
    Some MediaFlows event-triggered flows did not run for about 15 hours; the provider reported it resolved after monitoring.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 18:19 UTC · investigating
    We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore normal operation, and we will provide further updates shortly.
  2. 20:36 UTC · monitoring
    We have resolved the issues and are monitoring.
  3. 09:23 UTC · resolved
    The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.
Source
Feb 26, 20265h 32mSEV 4
Saved search fails for SMDs with spaces in name.Saved searches on Structured Metadata fields with spaces in their names misbehaved for some users in the Digital Asset Management console; fixed the same day.AI-graded · some customers · Digital Asset Management (DAM)
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 4 · SUBSET · MEDIUM CONFIDENCE
    Saved searches on Structured Metadata fields with spaces in their names misbehaved for some users in the Digital Asset Management console; fixed the same day.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 12:50 UTC · identified
    We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing final testing and deploying a fix.
  2. 16:27 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 18:22 UTC · resolved
    This incident has been resolved.
Source
Feb 10, 202615h 20mSEV 4
High latency when using the Cloudinary consoleCloudinary console experienced high latency and slow performance for about 16 hours; the text does not say APIs or customer apps were hit.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 4 · UNCLEAR · HIGH CONFIDENCE
    Cloudinary console experienced high latency and slow performance for about 16 hours; the text does not say APIs or customer apps were hit.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:44 UTC · investigating
    From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.
  2. 17:55 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  3. 07:04 UTC · resolved
    The issue has been resolved, and system performance has returned to normal.
Source
Feb 10, 20263h 42mSEV 3
Search API and Media Library IssuesAdmin API search and Media Library asset visibility failed across US, EU and AP for several hours; delivery of existing assets is not described as affected.AI-graded · Admin API - US +5
Why this grade
  1. RULES · SEV 3
    Sev 3 because Admin API - US had a partial outage
  2. CLAUDE · SEV 3 · GLOBAL · MEDIUM CONFIDENCE
    Admin API search and Media Library asset visibility failed across US, EU and AP for several hours; delivery of existing assets is not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
2 updates
  1. 08:21 UTC · identified
    Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.
  2. 12:02 UTC · resolved
    This incident has been resolved.
Source
Jan 8, 20261h 18mSEV 3
Degraded performances when using the Media LibraryMedia Library console and widget were degraded for about 80 minutes; customer apps and API delivery were not described as affected.AI-graded · Digital Asset Management (DAM) +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Digital Asset Management (DAM) had degraded performance
  2. CLAUDE · SEV 3 · UNCLEAR · MEDIUM CONFIDENCE
    Media Library console and widget were degraded for about 80 minutes; customer apps and API delivery were not described as affected.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
3 updates
  1. 15:47 UTC · investigating
    Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.
  2. 15:56 UTC · monitoring
    Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.
  3. 17:05 UTC · resolved
    This incident has been resolved.
Source
Jan 4, 202614h 01mSEV 2
PDF transformations may fail under specific conditions(q_auto) at the time of Upload.PDF upload and delivery processing failed for a subset of requests under specific conditions such as q_auto, starting January 4 and resolved January 5 after a fix. The provider did not describe how many customers were hit.AI-graded · some customers · Upload API - US +5
Why this grade
  1. RULES · SEV 2
    Sev 2 because Upload API - US had degraded performance
  2. CLAUDE · SEV 2 · SUBSET · MEDIUM CONFIDENCE
    Some PDF uploads and deliveries failed under specific conditions such as q_auto for about 14 hours; the scope was a subset.
  3. Claude Haiku 5.5 · prompt v11 · Oct 24, 2026 · Raw record
4 updates
  1. 17:51 UTC · investigating
    We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.
  2. 19:03 UTC · identified
    The issue has been identified and a fix is being implemented.
  3. 20:38 UTC · monitoring
    A fix has been implemented and we are monitoring the results.
  4. 07:52 UTC · resolved
    A fix has been implemented and this issue has been resolved
Source

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