Dev APIs / Auth / Kinde

Kinde

OPERATIONAL

Since Jun 2025 · 25 incidents · status.kinde.com · checked just now

CompareAdd to stackStatus page
GradeA+Last 90 days
A+PRODA+SHIP

Overview

30d90d1y
Admitted uptimeTime not covered by a widespread Sev 1 the provider posted itself. A best case.
100.000%Grade D
IncidentsEverything posted on the status page except scheduled maintenance.
170 Sev 1
Sev 1 downtimeTotal minutes of Sev 1 incidents, as posted.
0m
Median fixMedian time to resolve. Half of incidents were fixed faster.
47m
LongestLongest Sev 1–2 incident, start to resolved.
3d 9h
Since lastTime since the last counted incident was resolved.
29d 23h

By area

DProduction
17INCIDENTS
4d 1hAFFECTED
Your users are hit: apps, APIs, databases, inference
Worst, 1y
SEV 2Dec 5, 2025 · 3d 9h · regionalConnections from the UK to Kinde's AU region are timing out
SEV 2Dec 8, 2025 · 20h 55m · regionalSMS delivery problems to Vodafone Australia numbers
SEV 2Dec 4, 2025 · 4h 04m · regionalAU region SMS delivery experiencing issues with the SMS provider. Not affecting Twilio setups
Most hit
Authentication13
SMS delivery7
Management API7
Custom domains6
Better. 5 in the last 6 months, 12 in the 6 before.
A+Shipping
9INCIDENTS
4h 35mAFFECTED
You can't deploy, build or manage: CI, CLI, dashboard, auth, billing
Worst, 1y
SEV 3Jun 12, 2026 · 30mDegraded performance
SEV 3Sep 23, 2026 · 1h 12m · some customers504 gateway errors for some domains
SEV 3Jun 22, 2026 · 19m · regionalTimeouts in US region
Most hit
Authentication9
Management API7
User export and import6
New user registration6
Better. 4 in the last 6 months, 5 in the 6 before.
CleanSev 3–4Sev 1–2No data

Trend, last 12 months

Better. 5 in the last 6 months, 12 in the 6 before.

Severity mix

Sev 1 · Lights outProd site, API or database down, or data loss0
Sev 2 · BleedingProd degraded or partly down16
Sev 3 · Can't shipCan't deploy, build or manage it1
Sev 4 · PapercutDocs, status page, slow dashboard0

When it breaks

Start times, last 12 months, UTC.

What breaks

Authentication13 incidents
SMS delivery7 incidents
Management API7 incidents
Custom domains6 incidents
User export and import6 incidents
New user registration6 incidents

Communication

Updates eachStatus page updates per incident, on average.
3.3Last 12 months
Update gapMedian time between status page updates during an incident.
30mLast 12 months
PostmortemsSev 1–2 incidents with a published write-up.
2 of 16Sev 1–2

Incident history

Sep 23, 20261h 12mSEV 2
504 gateway errors for some domainsAuthentication returned 504 gateway errors for some customer domains for about 72 minutes; the text does not give failure rates.AI-graded · some customers · Authentication +2
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · SUBSET · MEDIUM CONFIDENCE
    Authentication returned 504 gateway errors for some customer domains for about 72 minutes; the text does not give failure rates.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 17:53 UTC · investigating
    We are currently investigating this incident.
  2. 18:20 UTC · monitoring
    All services are returning to normal, we are monitoring.
  3. 19:05 UTC · resolved
    This incident has been resolved.
Source
Aug 25, 202614mSEV 2
UK data regionTraffic to the UK data region failed for about 14 minutes, hitting sign-in, email, SMS, webhooks and the management API; other regions were not reported affected.AI-graded · regional · Authentication +7
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Traffic to the UK data region failed for about 14 minutes, hitting sign-in, email, SMS, webhooks and the management API; other regions were not reported affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 09:32 UTC · identified
    We are continuing to work on a fix for this incident.
  2. 09:46 UTC · resolved
    This incident has been resolved.
  3. 14:57 UTC · postmortem
    The outage was caused by our internal reverse proxy failing to scale cleanly, resulting in incoming traffic not routing though our infrastructure correctly. A manual redeployment rectified the issue and service was restored. We have identified the cause for the failed scale and are putting changes in place to prevent re-occurrence.
PostmortemSource
Jun 22, 202619mSEV 2
Timeouts in US regionAuthentication and Management API requests timed out in the US region for about 19 minutes; the text gives no further detail on other regions.AI-graded · regional · Authentication +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · LOW CONFIDENCE
    Authentication and Management API requests timed out in the US region for about 19 minutes; the text gives no further detail on other regions.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 16:02 UTC · investigating
    We are currently investigating this incident.
  2. 16:21 UTC · resolved
    This incident has been resolved.
Source
Jun 16, 20261h 39mSEV 2
[Third Party] x.com auth experiencing issueSign-in with X (Twitter) failed with too-many-redirect errors for about 100 minutes; other login methods were not reported as affected.AI-graded · one model or feature · Authentication
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · SINGLE · MEDIUM CONFIDENCE
    Sign-in with X (Twitter) failed with too-many-redirect errors for about 100 minutes; other login methods were not reported as affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 13:54 UTC · identified
    [x.com](http://x.com) OAuth2 is currently experiencing issues resulting in a too many redirect errors. If you rely or use [x.com](http://x.com) login on your application, please reach to support and we will assist with your options.
  2. 15:33 UTC · resolved
    [x.com](http://x.com) OAuth2 is now resolving and working.
Source
Jun 12, 202630mSEV 2
Degraded performanceAuthentication, new user registration and the Management API were degraded for about 30 minutes; the update gives no detail on scope or error rate.AI-graded · Management API +3
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · UNCLEAR · LOW CONFIDENCE
    Authentication, new user registration and the Management API were degraded for about 30 minutes; the update gives no detail on scope or error rate.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 06:15 UTC · investigating
    We are currently investigating this incident.
  2. 06:45 UTC · resolved
    This incident has been resolved and our identified the issue.
Source
Apr 17, 202639mSEV 2
High latency for AU regionHigh latency in Kinde's caching layer affected most AU-region customers, including authentication, sign-in-related APIs, and the Management API. The incident was reopened later. The team applied mitigations and then rolled out a fix. Latency returned to baseline, and the incident was resolved at 06:14 UTC.AI-graded · regional · Custom domains +8
Why this grade
  1. RULES · SEV 2
    Sev 2 because Custom domains had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Caching-layer latency hit most customers in the AU region for about 40 minutes, then again later; other regions were not reported affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
7 updates
  1. 03:27 UTC · investigating
    We are currently investigating this incident.
  2. 03:42 UTC · monitoring
    We are currently monitoring the result. Latency is returning to normal.
  3. 03:58 UTC · monitoring
    We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline.
  4. 04:06 UTC · resolved
    This incident has been resolved. The team will continue to monitor.
  5. 05:28 UTC · postmortem
    We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon.
  6. 05:52 UTC · monitoring
    Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels.
  7. 06:14 UTC · resolved
    This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels.
PostmortemSource
Apr 16, 20260mSEV 2
500 errors on auth flowAuthentication and new user registration returned 500 errors for an unspecified share of requests; the update text gives no scope or duration.AI-graded · User export and import +3
Why this grade
  1. RULES · SEV 2
    Sev 2 because User export and import had degraded performance
  2. CLAUDE · SEV 2 · UNCLEAR · LOW CONFIDENCE
    Authentication and new user registration returned 500 errors for an unspecified share of requests; the update text gives no scope or duration.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 19:25 UTC · resolved
    This incident has been resolved.
  2. 19:55 UTC · identified
    We are continuing to work on a fix for this incident.
  3. 20:10 UTC · resolved
    This incident has been resolved.
Source
Apr 16, 202622mSEV 2
High latency for AU regionAuthentication, SMS, email, webhooks and registration were slow in the AU region for about 22 minutes; other regions were not reported affected.AI-graded · regional · Custom domains +7
Why this grade
  1. RULES · SEV 2
    Sev 2 because Custom domains had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · HIGH CONFIDENCE
    Authentication, SMS, email, webhooks and registration were slow in the AU region for about 22 minutes; other regions were not reported affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 08:12 UTC · investigating
    We are currently investigating this incident.
  2. 08:21 UTC · monitoring
    Latency has returned to normal. We are currently monitoring the result.
  3. 08:34 UTC · resolved
    This incident has been resolved. We will continue to monitor latency internally.
Source
Apr 11, 202647mSEV 2
Increased errorsIncreased errors hit authentication, SMS and email delivery, webhooks and the management API for about 47 minutes; the update gives no failure rate.AI-graded · SMS delivery +8
Why this grade
  1. RULES · SEV 2
    Sev 2 because SMS delivery had degraded performance
  2. CLAUDE · SEV 2 · UNCLEAR · LOW CONFIDENCE
    Increased errors hit authentication, SMS and email delivery, webhooks and the management API for about 47 minutes; the update gives no failure rate.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 10:11 UTC · monitoring
    We implemented a fix and are currently monitoring the result.
  2. 10:58 UTC · resolved
    This incident has been resolved and the team is monitoring and will investigate the cause.
Source
Mar 17, 202632mSEV 2
Intermittent 5xx timeouts for auth flows in AU regionIntermittent 5xx timeouts hit auth flows in the AU region for about 32 minutes; other regions were not mentioned as affected.AI-graded · regional · Authentication +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Intermittent 5xx timeouts hit auth flows in the AU region for about 32 minutes; other regions were not mentioned as affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 02:38 UTC · investigating
    We are currently investigating this incident.
  2. 02:46 UTC · monitoring
    We are currently monitoring.
  3. 03:10 UTC · resolved
    This incident has been resolved. Please reach out to the team if you need any assistance.
Source
Feb 3, 20261h 48mSEV 3
Delay with webhooks in London regionWebhooks were delayed in Kinde's London region for about two hours; other regions were not mentioned as affected.AI-graded · regional · Webhooks
Why this grade
  1. RULES · SEV 2
    Sev 2 because Webhooks had degraded performance
  2. CLAUDE · SEV 3 · REGIONAL · MEDIUM CONFIDENCE
    Webhooks were delayed in Kinde's London region for about two hours; other regions were not mentioned as affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 12:33 UTC · investigating
    We are currently investigating a delay with webhooks in the London region
  2. 14:21 UTC · resolved
    We have resolved the webhook delay.
Source
Jan 7, 202616mSEV 2
One Time Password (OTP) Email errorsOne-time password emails failed for about 16 minutes while a fix deployed; the text does not say how many customers were hit.AI-graded · Authentication
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · UNCLEAR · MEDIUM CONFIDENCE
    One-time password emails failed for about 16 minutes while a fix deployed; the text does not say how many customers were hit.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 13:58 UTC · identified
    The issue has been identified and a fix is currently being deployed.
  2. 14:14 UTC · resolved
    This incident has been resolved.
Source
Dec 8, 202520h 55mSEV 2
SMS delivery problems to Vodafone Australia numbersSMS delivery to Vodafone Australia numbers failed for businesses in the Sydney data region for about a day; other carriers and regions were not reported affected.AI-graded · regional · SMS delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because SMS delivery had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · HIGH CONFIDENCE
    SMS delivery to Vodafone Australia numbers failed for businesses in the Sydney data region for about a day; other carriers and regions were not reported affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 07:27 UTC · identified
    We are working with out SMS provider to unblock these. At the moment, any messages from Kinde businesses based in the Sydney AU data region being sent to numbers with Vodafone Australia will not be delivered.
  2. 03:51 UTC · monitoring
    An update has been applied to unblock delivery to Vodafone Australia. The team will continue monitoring until there's a sufficient volume of successful messages.
  3. 04:21 UTC · resolved
    This incident has been resolved.
Source
Dec 5, 20253d 9hSEV 2
Connections from the UK to Kinde's AU region are timing outFrom 18 Dec 2025 (5 Dec in the log), UK users on the Sky ISP could not connect to Kinde businesses hosted in the AU region, so sign-in timed out. The cause was a network routing problem between Sky and AWS Sydney, which also affected other services in that region. Kinde said Sky had no ETA, offered a workaround via support, and marked the incident resolved on 9 Dec.AI-graded · regional · Custom domains +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Custom domains had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Sign-in connections timed out for UK users on the Sky ISP reaching Kinde businesses in the AU region; other ISPs and regions were not described as affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
5 updates
  1. 18:41 UTC · investigating
    We are currently investigating this incident. Connections from the UK to Kinde's AU region are timing out. Currently only the ISP "Sky" has been identified. This will impact users who are connecting from the UK and trying to accessing Kinde businesses that run in the AU data region.
  2. 20:44 UTC · identified
    Based on regional testing, it looks like users using Sky as their ISP in the UK are not able to connect to Kinde businesses in the AU data region. We're in contact with our cloud provider and continuing to troubleshoot this issue.
  3. 23:07 UTC · identified
    Our cloud provider has acknowledged the issue is affecting all of their customers and not just Kinde. And are continuing their investigation to provide a resolution.
  4. 03:53 UTC · resolved
    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. For now, we're going to mark this as closed and will update this status post as more information becomes available.
  5. 05:18 UTC · resolved
    This is a network routing issue between Sky’s infrastructure and AWS Sydney, and is also affecting other services hosted in this region. Sky customers have reported similar issues in Sky’s support forums. There is currently no ETA for resolution from Sky. We do have a workaround available, if you’re affected by this issue, please reach out to our support team. We’ll update this status as more information becomes available.
Source
Dec 4, 20254h 04mSEV 2
AU region SMS delivery experiencing issues with the SMS provider. Not affecting Twilio setupsSMS delivery in the AU region failed for customers using the SMS provider, for about four hours; Twilio setups were unaffected.AI-graded · regional · SMS delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because SMS delivery had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    SMS delivery in the AU region failed for customers using the SMS provider, for about four hours; Twilio setups were unaffected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
2 updates
  1. 06:20 UTC · identified
    We are continuing to work on a fix for this incident.
  2. 10:24 UTC · resolved
    This incident has been resolved.
Source
Nov 20, 20252h 44mSEV 2
Increase in SMS sending errorsSMS sending errors hit customers using custom SMS providers for about 2.7 hours; the default Kinde SMS sending was not affected.AI-graded · some customers · SMS delivery
Why this grade
  1. RULES · SEV 2
    Sev 2 because SMS delivery had degraded performance
  2. CLAUDE · SEV 2 · SUBSET · MEDIUM CONFIDENCE
    SMS sending errors hit customers using custom SMS providers for about 2.7 hours; the default Kinde SMS sending was not affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 05:48 UTC · identified
    Impacting custom SMS providers, not the default Kinde SMS sending. We are continuing to work on a fix for this incident.
  2. 08:12 UTC · monitoring
    We implemented a fix and are currently monitoring the result.
  3. 08:31 UTC · resolved
    This incident has been resolved.
Source
Nov 3, 202554mSEV 2
US custom domain timeoutsAuth requests on custom domains timed out for US-region Kinde businesses for about two minutes; other regions were not reported affected.AI-graded · regional · Authentication +1
Why this grade
  1. RULES · SEV 2
    Sev 2 because Authentication had degraded performance
  2. CLAUDE · SEV 2 · REGIONAL · MEDIUM CONFIDENCE
    Auth requests on custom domains timed out for US-region Kinde businesses for about two minutes; other regions were not reported affected.
  3. Claude Haiku 5.5 · prompt v8 · Oct 23, 2026 · Raw record
3 updates
  1. 01:22 UTC · investigating
    We are currently investigating this incident. This is impacting Kinde businesses in the US region running on a custom domain.
  2. 01:24 UTC · monitoring
    Custom domains are back online and we're currently monitoring
  3. 02:16 UTC · resolved
    This incident has been resolved.
Source
Oct 20, 202538mSEV 3
AU region API experiencing degraded performanceSev 3 because Management API had degraded performanceManagement API
3 updates
  1. 05:41 UTC · investigating
    We are currently investigating this incident.
  2. 06:01 UTC · monitoring
    Error have decreased and our team are currently monitoring.
  3. 06:18 UTC · resolved
    This incident has been resolved and team is investigation the cause.
Source
Oct 16, 202549mSEV 2
Some customers experience high latency in EU regionSev 2 because Authentication had degraded performancesome customers · Authentication +6
3 updates
  1. 09:39 UTC · investigating
    We are currently investigating this incident.
  2. 10:13 UTC · monitoring
    We implemented a fix and are currently monitoring the result.
  3. 10:28 UTC · resolved
    This incident has been resolved.
Source

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